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Does your level need to be sent in to us for repair?

Before you go any further:

If your level's metal frame is twisted, crowned, or bent, no amount of work can make it read accurately all 4 ways.

So eyeball your level from the end, like you would a stud, to see its straightness before you decide which option is right for you.

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If your rails are straight, click here to see methods for checking your vials for accuracy.

PLEASE NOTE: VIAL REPLACEMENT MUST BE DONE BY ONE OF OUR SPECIALISTS. VIALS ARE NOT AVAILABLE FOR INDIVIDUAL SALE, TAMPERING VOIDS WARRANTY.

Once you have determined your issue, decide which solution will work best for you:

Option #1: Order the appropriate replacement part, and install yourself.

We offer the following for individual sale, to be installed on your level, hopefully restoring it to factory-fresh function:

  • Replacement Foot Kit - PF-1 - ($20 each, plus shipping)

  • Replacement Handle Assembly - PH-1 -  ($30 each, plus shipping)

  • Replacement Handle Plastic Only - PH-Plastic - ($10 each, plus shipping)

  • Replacement Sliding Rail - PIR-4.0, 5.0, 6.0, 8.0 - (see Parts and Cases for pricing)

  • Replacement Level Center I-Beam Only - P.I.L.-4.0, 5.0, 6.0, 8.0 - (see Parts and Cases for pricing)

  • VIALS ARE NOT AVAILABLE FOR INDIVIDUAL SALE-- TAMPERING WILL VOID LIMITED LIFETIME WARRANTY.

Option #2: Send your level in to our Repair Department and we will fix it for you.

If you choose to send it in to us:

  • One of our specialists will inspect and evaluate every aspect of your level.

  • We will then call you with an estimate for bringing your level back to factory specifications.

  •  At that point, you can tell us whether you'd like to:

    • approve the cost for us to fix it,

    • buy a rebuilt level, at a price discounted from full retail, or

    • cover the cost of shipping for us to return your level to you as-is.

  •  DISTRIBUTORS CANNOT REPAIR YOUR PLUMB-IT LEVEL. It is a highly specialized tool, and only those few who have been trained in our shop have the knowledge and experience necessary to restore your level to its full, accurate functioning.

  • THE LIFETIME WARRANTY ON YOUR VIALS WILL BE VOID IN THE EVENT OF UNAUTHORIZED TAMPERING. PLEASE DO NOT ATTEMPT TO REPLACE OR RE-SET VIALS.

  • Repairs are only a small percentage of the work done at our factory. Due to this, and our short-staffing, we are experiencing extended wait times on repairs. Your patience is appreciated.

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How to ship your level to our Repair Department:

  • Find a length of cardboard as close to the length of your level as possible and approximately 30" wide.

  • Align your level lengthwise with an edge of the width, taping the edge of the cardboard along the straight edge of your level. 

  • Now, roll your level and cardboard until your level is safely contained within-- sort of like a Plumb-It Extendable Level Burrito. Be sure cardboard is tightly secured around your level. 

  • Be sure to include your name, mailing address, email address, and phone number.  This will enable us to contact you once we have your estimate. Without it, this process becomes much more difficult and time consuming. 

  • SHIP TO:

    • Repairs Department

    • ​Plumb-It, Inc.

    • 3045 N. Dodge Blvd.

    • Tucson, AZ 85716

  • Direct outlets of UPS, FEDEX, or even the US Post Office are the most reasonably priced and secure to send your level to us.​

  • Completed repairs that are left unclaimed for 30 days after completion will become property of Plumb-It, Inc. 

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Limited
Lifetime Warranty

VIALS have a limited lifetime warranty as follows:

Plumb-It Inc. will replace any vial found to be:

a) Out of plumb (vertical) or level (Horizontal) whereas the end pads of said tool do not agree, more than +/- .025” in 10 feet (+/- 1/40th of an inch).

b) Leaking fluid whereas the bubble has grown large or the liquid has disappeared altogether.

c) Loose within its plastic holder /interface (vial cover) that joins it to its metal I-Beam or Box Beam frame unless it has been tampered with by Customer.

d) Not covered is Vial Fluid color change from Green to Clear. Fluorescent color dies when exposed to constant sunlight and are not color fast as of this date but do not indicate vial damage.

e) Vial Replacement is guaranteed for parts only. There is a small fee for labor per the number of vials in each model. 

Vial Replacement must be done in factory.

Rebuilt Levels

Plumb-It Incorporated will offer a rebuilt level to Customers needing a repaired level for a special purchase price that requires sending in the old level to validate that it may be replaced.  Purchase of rebuilt levels will depend on current availability.  No discounts will be given toward the purchase of a new level.  Customers will, however, receive special pricing for rebuilt levels at the following prices approximately 40% reduced from suggested retail:

  • PIX-3.0 - $215

  • PIX-4.0 - $245

  • PIX-5.0 - $285

  • PIX-6.0 - $340

  • PIX-8.0 - $405

Rebuilt levels will have a combination of new and used parts making a precise and fully functioning level.  We want to get accurate levels into the hands of our Customers.  Depending on supplies, we will ship rebuilt levels to the Customer as soon as we receive their old one that they want replaced.  Shipping will be paid by the Customer to be included with the purchase price of the rebuilt level.

Rebuilt Level Deal
LIMIED LIFETIME WARRAN
VIAL-CHECKING METHODS
METHODS FOR CHECKING THE ACCURACY OF YOUR VIALS

Method 1. Using the bubble itself as a witness (methods a->c)
a. Select two outstanding points, roughly the length of your level that its ends can be rested against and the vials easily read (a door jamb or its hinge pins protruding beyond the door, or a nail or screw in the bottom plate of a fire blocked stud bay will work)
Place the level against the points and read it. Note the bubbles location, rotate the level edge for edge (not end for end) and read it again. If the bubble is not in the same location in relation to the reference lines, the error is _ the distance they differ.

b. You can also draw a line (one end at a fixed point, the other end receiving the line) that represents a centered bubble from your levels 1st edge. Rotate the level and draw a second line. Any error is the distance between the two lines.
c. Also, using one fixed point as baseline, move your level sideways until the bubble just touches its reference line , draw a pencil line along your levels working edge. Spin the level and do the same using the bubbles other reference line. The distance between the two lines is the bubbles error. A centerline between the two lines should be perfectly plumb.

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Method 2. Using a plumb Line
Using a plumb line (fine wire or fishing line) is another way to check your levels vials.

Since it’s hard to get your level against the line, hang the plumb line about 1-1/2” away from a wall, use a light placed perpendicular to the wall to project the line (use a fine wire, string, or fishing line to give the clearest line). Use a sharp pencil to mark points along the projected line.

Remove the plumb line. Hold your level’s edge(s) to the points and check the vial for centeredness. This only works for plumb vials (not horizontals).

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